Privacy & cookies

Transparency is an important concept in any trusted business. This applies to how we collect and use data relating to our professional relationship with you.

At Synergy Petfood, protecting your personal data is a priority and we comply with all relevant data protection legislation (the General Data Protection Regulation EU 2016/679 and the Data Protection Act 2018) to enable us to handle your data confidentially.

This privacy notice provides transparency helping you better understand about how we handle and use your personal data.

Personal data and the provision of services

When you request technical consultancy support, we only request information that is required to deliver a professional service to you and for invoicing reasons. In most cases this is limited to name, address, contact data and bank details.

We might also collect data for the following reasons, to enable you to benefit from better services provided to support your innovation and growth. This data might be collected for the following reasons:

  • Joining a marketing list or eNewsletter
  • Registering for an event
  • Downloading content like “White Papers”
  • Requesting more information about our services or sending us a project proposal
  • Filling in a survey

The data might be collected in different ways:

  • Personal interactions
  • Direct email to Synergy Petfood
  • Telephone calls
  • Website contact form or page

If you have any concerns or questions about how we use your data, please contact us to discuss this. If you are not happy with our response you can complain to the to the UK data protection supervisory authority, the Information Commissioner’s Office (ICO).

External links

From time to time our website may include links to other (third-party) websites, plug-ins and applications or embedded content like You Tube video recordings. We do not control these external links and are not responsible for their privacy policy. Clicking on these links might allow third parties to collect or share data about you.

Cookie Policy

As a trusted consultancy provider, we believe in transparency and this applies to the data we collect related to you. We believe in being clear and open about how we collect and use data related to you. In the spirit of transparency, this policy provides detailed information about how and when we use cookies.

A cookie is a small file stored on your computer and enable you to be remembered when you visit and interact with our website. These helps enable us to provide you with a more rewarding experience by storing searches, presenting personalised content, and helping us improve our website.

Some cookies last only for the time you are on our website and expire when you close your web browser. Others are stored for a longer time and are used to remember you when you make a return visit to our website.

You can block cookies by activating the setting on your browser. Click on the Help section of your web browser to learn how to change your cookie preferences.

If you disable, block or delete some or all cookies, you may not be able to use the full online functionalities provided on the Synergy Petfood website. If there is a cookie that you are not sure you need or not, it is usually safer to leave it enabled in case it does interact with one or more features you use on our site.

Google Analytics

Many websites, including Synergy Petfood, use the Google Analytics cookies to analyse how users use the website. This helps us to identify how we might provide a website experience that meets your needs and benefits the business relationship we have.

An example of where this is beneficial is that the cookie information enables us to determine your approximate geographic location. This enables to design our services to better meet the needs of our customers based on your location.

In using the Synergy Petfood website, you consent to the processing of data about you as a user by Google, in the manner and for the purposes set out above.

You can block cookies or delete any individual Google Analytics cookie from within your web browser as explained under the Cookies section above.

Opting out

If you no longer want to receive any marketing information, including emails, at any time, you can ask us to stop send these by emailing us putting the word UNSUBSCRIBE in the title of your email or using our online enquiry form on the contact page.

When you opt out of receiving marketing information, for accountancy reasons we may still hold personal data provided to us as a result of services provided by Synergy Petfood.